RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 7 days from the date of delivery to claim for the return or exchange if :

• The item(s) is faulty, damaged, or defective at the time of delivery.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

• You must notify us within 7 days of delivery by writing to protees.pk@gmail.com or by whatsapp us at 0321-6331227. At PROTEES , we look at each dispute on a case-by-case basis and try to be fair to both parties.
• The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at protees.pk@gmail.com , within 7 days of purchase before any claims can be processed.
• Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
• Also in case defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer .

WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns with 5-7 working days of receiving.
• During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

• In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to PROTEES by contacting us via email at protees.pk@gmail.com within 7 days of the delivery date.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND?

• Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
• In the case of refund shipping and handling charges will not be refunded.
• The minimum period for processing refund is 7-10 working days.
• If you want your money back, we will return 80% (Deducting delivery charges and packing material amount) of your order amount by Bank Transfer / Easypaisa / Jazzcash

RETURNS: SALE & DISCOUNTED PRODUCTS

xchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0321-6331227 or email us at protees.pk@gmail.com